Now Hiring - Inside Sales Representative in Waukesha, WI

Dover Precision Components is hiring an Inside Sales Representative for our Waukesha Bearings brand, located in Waukesha, Wisconsin. We offer the ability to work remotely 2 days a week and onsite 3 days a week, competitive pay and benefits, and the ability to be a key member of the Sales Team, delivering outstanding customer experience through the processing and support of order management and quotation activities, working collaboratively to deliver customer value, and participating in improving internal processes to reduce waste, improve speed, and enhance customer outcomes.

WHAT YOU’LL DO

• Serve as front-line contact for assigned accounts, taking ownership for the customer experience; contribute to management of team-supported accounts and transaction load sharing to ensure department efficiency.
• Receive and process customer purchase orders. Execute contract review for technical and commercial terms, ensuring alignment with quotations and actioning or negotiating as required. Translate customer requirements for specifications and quality into work instructions for supporting departments.
• Manage customer complaints and returns as required and ensure customer follow-ups from supporting departments are timely and complete.
• Develop and deliver customer quotations with support from the engineering department when required. Review historical prices and costs; apply pricing methodologies to create commercial positions.
• Participate in team management of workload and monitoring of work queues to achieve department targets and ensure speed of response to customers.
• Demonstrate initiative in reviewing departmental and cross-departmental processes; drive development of solutions to reduce waste and improve speed.
• Record and analyze internal obstacles and problem areas; participate in applying continuous improvement tools to address such areas.

WHAT YOU’LL BRING

• Experience in customer service and/or inside sales role supporting the sale of manufactured goods preferred.
• Minimum Associates' degree required with Bachelor's degree preferred.
• Experience with process improvement using Lean/Continuous improvement tools preferred.
• Demonstrated customer service aptitude with proven ability to build strong customer relationships.
• Aptitude for review and negotiation of complex customer contracts and terms.
• Attention to detail and a focus on accuracy in transaction processing.
• Experience with MS Office and large-scale ERP systems preferred.
• Thrives in a fast-paced environment with excellent interpersonal skills.

ABOUT THE COMPANY
Dover Precision Components delivers performance-critical solutions for rotating and reciprocating machinery across the oil & gas, power generation, marine, industrial, chemical, and general processing markets. Comprising the Waukesha Bearings, Bearings Plus, Inpro/Seal and Cook Compression brands, our portfolio includes hydrodynamic bearings, active magnetic bearings, system and bearing protection, and reciprocating compressor valves, sealing technologies, pistons, rods and more. Each solution is custom engineered to provide optimum efficiency, reliability, and productivity, and backed by comprehensive aftermarket services. Dover Precision Components serves its global customer base through facilities in North America, Europe, Asia, and the Middle East, as well as technical sales representatives around the world. Dover Precision Components is part of Dover Corporation.
Dover Corporation is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging and Identification, Pumps and Process Solutions, and Refrigeration and Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at [please apply online] Type: Full-time

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person